Refund policy

We take pride in crafting premium kunafa chocolates using high-quality ingredients and careful preparation. Your satisfaction is important to us.

Our Taste Guarantee

If you are genuinely dissatisfied with the taste of your order, please contact us within 24 hours of receiving your product. We want every customer to have an exceptional experience.

To request a refund under our Taste Guarantee, please provide:

  • Your order number

  • A brief explanation of your concern

  • Photos of the product and packaging (if applicable)

Refund Eligibility

Refunds may be approved at our discretion for first-time purchases when customers are genuinely unsatisfied with the taste of the product.

We reserve the right to decline refund requests in cases of:

  • Excessive consumption of the product before the complaint is made

  • Multiple refund requests from the same customer

  • Products damaged due to improper storage after delivery

  • Requests submitted more than 24 hours after delivery

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. We will offer a replacement or full refund where appropriate.

Refund Process

Approved refunds will be processed within 5–10 business days through the original payment method or another mutually agreed method.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We are committed to making things right and ensuring you enjoy our products.